Terms of service – Evolution Advance

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Terms of service

Terms and Conditions
To build a successful business relationship there must be transparency. Therefore, we invite you to know the terms and conditions of our delivery guarantees, money and/or product refund, cancellation and/or replacement of products.

TERMS OF SERVICE

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are the age of majority in your state or province of residence and that you give us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, or violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit to this store any worms, viruses or code of a destructive nature.

Violation of any of these terms will cause immediate termination of our service relationship.

MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the service (or any part or content thereof) without notice at any time.

PRODUCT LABELING

Unless we indicate otherwise, product names, descriptions, and labeling are of United States origin. Products may not be available in all countries or may be available under a different brand name, in different strengths, or for different indications.

Except as expressly stated and agreed to by Evolution Lifestyle LLC in advance, no director, employee, agent or representative of Evolution Lifestyle LLC, its subsidiaries and affiliates is engaged in rendering medical advice, diagnosis, treatment or other medical services that may create a relationship doctor-patient through this website.

DISCLAIMERS

Our website contains reference information about our products, services and some studies that support them. However, we do not guarantee that it is current, complete or 100% accurate. It is general information that you should not use as the only truth or as a basis for making your own decisions. We recommend you consult other sources of information. Also, you could see technical inaccuracies or typographical errors.

Evolution Lifestyle LLC reserves the right to add, delete or modify information at any time, without prior notice.

DISCLAIMER OF LIABILITY TO THIRD PARTIES

Evolution Lifestyle LLC makes no representations or warranties that third party information or content, including hyperlinks to or from third party sites, is accurate, current, and appropriate. We will also not edit, censor or monitor third party content on bulletin boards, chat rooms or other similar forums posted on your website. Unless specified on our website, this information should be considered suspicious and is not endorsed by Evolution Lifestyle LLC.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to have been placed by distributors or resellers.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as necessary.

OPTIONAL TOOLS

We may provide you with access to third party tools over which we do not monitor or have any control or input.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without any warranty, representation or condition of any kind and without any endorsement. We will have no liability arising from or related to the use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the provider(s). ) relevant third party(ies).

We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You agree that your comments will not violate any third party right, including copyright, trademark, privacy, personality, or other personal or proprietary right. You also agree that your Comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or others about the origin of comments. You are solely responsible for the comments you make and their accuracy, therefore, we do not assume any responsibility in this regard for your posted comments or those of any third party.

Evolution Lifestyle LLC is not responsible for the materials, information and opinions provided, posted or otherwise available through this website and you use them at your own risk. Evolution Lifestyle LLC disclaims any liability for injury or damage resulting from the use of this website or the content it contains.

COMPENSATION

You agree to indemnify, defend and hold harmless Evolution Lifestyle LLC and its parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, vendors, interns and employees, from any claim or demand , including reasonable attorneys' fees, made by third parties due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

RETURN POLICY

Evolution Lifestyle LLC products are formulated and produced with raw materials and processes of the highest quality. If you are dissatisfied with the products or service, please contact us. If you have any doubts about the quality of the product, keep the product, note the lot number printed on the container and contact us through our website to inform us of the situation. Once the case has been evaluated, we will do our best to offer you the best solution.

Returns should be made to the Returns Department at 20900 NE 30 Ave Ste 303 Aventura, FL 33180, be sure to include your order number to expedite processing.

You may return most new, unopened items within 30 days of delivery for a refund. We will also pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.). All refunds related to returns that were not caused by our error will have the original shipping and handling fee removed from the total refund amount. You will also be responsible for return shipping costs to our facilities.


We cannot make any refunds or accept returns if any of our flavors are not to your liking; flavors are very subjective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying shipping costs and for the risk of loss or damage to the product during shipment to and from Evolution Lifestyle LLC.
If you received a damaged product, notify us immediately at customerservice@evolutionadvance.com to help you, remember to attach a photo of the product.

We do not make refunds for digital products (ebook – courses, challenges) after the order is confirmed and the product is shipped. Contact us if you need help or have problems receiving or downloading our products.

Evolution Lifestyle LLC is not responsible for lost orders due to an incorrect address provided by the customer (wrong apartment/house number, street, etc.)

PLEASE NOTE: Please make sure all information is correct. We are also not responsible for unclaimed or refused orders.
Gifts that are given for a brand or ambassador promotion will not be returned. The images presented are referential and may vary in design and color according to availability.

RETURN OF AN ITEM:

Pack the item securely and include the order number written on a box or inside the box, with a note explaining the reason for the return.

The note should indicate whether you wish to exchange or refund the product. In the event of a refund, the refund will ONLY be made to the card you used for the original purchase.

All return shipping costs must be paid by the customer in advance. We do not accept cash on delivery.
Please keep the package return tracking number. This is the only way to ensure that our returns team receives the package.

RETURN ON ORDERS THAT HAVE FREE SHIPPING:

15% restocking and handling fees will be refunded.

RETURN ON ORDERS THAT PAID SHIPPING:

Domestic Orders: Will be refunded WITHOUT SHIPPING minus 5% handling and restocking fees.
International Orders: NO SHIPPING less than 10% handling and restocking fees will be refunded.

IF WE NEED TO CONTACT YOU TO CONFIRM AN ORDER

When our system determines that there may be errors in the order or that the purchase may be fraudulent, we will contact you by mail or call to request additional information and verify the shipping address. If we do not receive a response within five consecutive days, we will cancel the order and refund your money.

CLAIMS STATUS

If the tracking indicates that the package was delivered and the customer says that it did not arrive, we will initiate a claim process with the delivery company that handles your package following these guidelines.

USPS: Claim must be filed after 15 days and before 60 days from date of shipment.

FEDEX: The claim must be submitted immediately to start the investigation process.

Complaint investigations can take 30-40 days to resolve.

We will obtain a claim status from the delivery company which we will take as the final response to follow up with a refund, replacement or claim denial.

If you pay the shipping insurance, your products will be sent to you immediately, while the investigation is awaited.

MONEY BACK GUARANTEE.

I want to return an unopened product:

If you decide to return any product that has not been opened, we will refund your money under the following conditions (NO EXCEPTIONS):

You have 60 calendar days (including weekends) to notify and ship Evolution LifeStyle LLC the product you wish to return.
Refunds do not include shipping costs.
The refund is processed within 3-5 days from the day we receive the package and credits will be issued to the original payment method.

I want to return an open product:

We are not required to issue refunds for opened products. Applies under certain criteria. For more information you can contact us by email at customerservice@evolutionadvance.com Monday through Friday from 8:00 AM to 5:00 PM (EST).
You have up to 60 calendar days, depending on the case (including weekends) to notify and send Evolution LifeStyle LLC the product you want to return.

  • If your refund request is approved, you will receive an email notification.
  • The customer is responsible for paying return shipping. Refunds do not include shipping costs.
  • The refund would be made only if the package is returned.
  • All returned items that are open will be disposed of for health, hygiene and safety reasons.
  • The return of an opened product, only applies to shipments within the US.


SHIPPING

Orders within the United States:

Orders generally ship the next business day if processed in our system no later than 9:00 AM (EST). If the order is placed on a Friday or a weekend, it will leave our facilities the following Monday (we do not deliver on weekends). In case that day is a national or federal holiday, the shipment will be made the next business day.


Shipments can take between 3 to 7 business days. Delivery times are estimated by the courier service which do not include weekends, holidays, special dates such as Black Friday, Christmas, among others, processing and packaging time. Bad weather and other mishaps along the way can also delay a shipment.

Make sure you put the correct shipping address. We are not responsible for lost packages or delays due to an incorrect address provided by the customer (apartment / house number, street, locker number etc.).

If an incorrect address causes the order to be refused, lost or destroyed, we will not issue a refund or replacement of any kind. The customer may be responsible for the cost of shipping to have the order re-delivered. Refunds will only be available if the package is returned to us. The refund will be for the cost of the order less the shipping cost, as long as the product is in perfect condition.

The billing address may be different from the shipping address.

Make sure to double check the delivery and product details, as well as the discount code (if applicable), as once you place the order, we cannot change the details. All orders are processed immediately to guarantee delivery.
We are not responsible for lost or stolen packages once delivery is confirmed by the carrier. In any of those cases, you must notify the courier as lost (USPS, UPS or FEDEX)
International orders:

Orders will generally be processed the same day (excluding weekends or holidays). If the order is made on a Friday or a weekend, it will leave our facilities the following Monday to the logistics provider that applies by country and/or FF that the client has. In case that day is a national or federal holiday, the same will be done on the following business day.
Shipments can take between 5 and 21 business days (everything will depend on the country, information that appears at the time of making the purchase on our website). Delivery times are estimates by the courier and do not include weekends, holidays, processing and packing time. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY CUSTOMS.
Make sure to double check your delivery address and product details, as well as discount codes (if applicable). Once the order is placed, we cannot change any details. All orders are processed immediately to ensure prompt and fast delivery.
Due to import regulations in certain countries, some products may not be available for purchase. If a product is restricted in your country, you will not be allowed to pay; We apologize in advance for any inconvenience this may cause. We cannot guarantee that our restriction information is up to date, as they are constantly changing and vary from country to country.
International orders will NOT be considered lost until 60 days after the date of shipment. We do not offer replacements or credits in the event that the order is lost.

The customer is responsible for taxes, VAT and duties imposed by the destination country.
The customer is responsible for collecting the package from the foreign postal administration, if the courier cannot deliver it to his address due to import regulations. The buyer will be responsible for additional shipping costs for any packages returned to and from the final destination.

The goods are importedor (s) relevant (s).

We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You agree that your comments will not violate any third party right, including copyright, trademark, privacy, personality, or other personal or proprietary right. You also agree that your Comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or others about the origin of comments. You are solely responsible for the comments you make and their accuracy, therefore, we do not assume any responsibility in this regard for your posted comments or those of any third party.

Evolution Lifestyle LLC is not responsible for the materials, information and opinions provided, posted or otherwise available through this website and you use them at your own risk. Evolution Lifestyle LLC disclaims any liability for injury or damage resulting from the use of this website or the content it contains.

COMPENSATION

You agree to indemnify, defend and hold harmless Evolution Lifestyle LLC and its parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, vendors, interns and employees, from any claim or demand , including reasonable attorneys' fees, made by third parties due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

RETURN POLICY

Evolution Lifestyle LLC products are formulated and produced with raw materials and processes of the highest quality. If you are dissatisfied with the products or service, please contact us. If you have any doubts about the quality of the product, keep the product, note the lot number printed on the container and contact us through our website to inform us of the situation. Once the case has been evaluated, we will do our best to offer you the best solution.

Returns should be made to the Returns Department at 20900 NE 30 Ave Ste 303 Aventura, FL 33180, be sure to include your order number to expedite processing.

You may return most new, unopened items within 30 days of delivery for a refund. We will also pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.). All refunds related to returns that were not caused by our error will have the original shipping and handling fee removed from the total refund amount. You will also be responsible for return shipping costs to our facilities.
We cannot make any refunds or accept returns if any of our flavors are not to your liking; flavors are very subjective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying shipping costs and for the risk of loss or damage to the product during shipment to and from Evolution Lifestyle LLC.
If you received a damaged product, notify us immediately at customerservice@evolutionadvance.com to help you, remember to attach a photo of the product.
We do not make refunds for digital products (ebook – courses, challenges) after the order is confirmed and the product is shipped. Contact us if you need help or have problems receiving or downloading our products.
Evolution Lifestyle LLC is not responsible for lost orders due to an incorrect address provided by the customer (wrong apartment/house number, street, etc.) PLEASE NOTE: Please make sure all information is correct. We are also not responsible for unclaimed or refused orders.
Gifts that are given for a brand or ambassador promotion will not be returned. The images presented are referential and may vary in design and color according to availability.


RETURN OF AN ITEM:

Pack the item securely and include the order number written on a box or inside the box, with a note explaining the reason for the return.
The note should indicate whether you wish to exchange or refund the product. In the event of a refund, the refund will ONLY be made to the card you used for the original purchase.
All return shipping costs must be paid by the customer in advance. We do not accept cash on delivery.
Please keep the package return tracking number. This is the only way to ensure that our returns team receives the package.
RETURN ON ORDERS THAT HAVE FREE SHIPPING:

15% restocking and handling fees will be refunded.
RETURN ON ORDERS THAT PAID SHIPPING:

Domestic Orders: Will be refunded WITHOUT SHIPPING minus 5% handling and restocking fees.
International Orders: NO SHIPPING less than 10% handling and restocking fees will be refunded.
IF WE NEED TO CONTACT YOU TO CONFIRM AN ORDER

When our system determines that there may be errors in the order or that the purchase may be fraudulent, we will contact you by mail or call to request additional information and verify the shipping address. If we do not receive a response within five consecutive days, we will cancel the order and refund your money.

CLAIMS STATUS

If the tracking indicates that the package was delivered and the customer says that it did not arrive, we will initiate a claim process with the delivery company that handles your package following these guidelines.

USPS: Claim must be filed after 15 days and before 60 days from date of shipment.

FEDEX: The claim must be submitted immediately to start the investigation process.

Complaint investigations can take 30-40 days to resolve.

We will obtain a claim status from the delivery company which we will take as the final response to follow up with a refund, replacement or claim denial.

If you pay the shipping insurance, your products will be sent to you immediately, while the investigation is awaited.

MONEY BACK GUARANTEE.

I want to return an unopened product:

If you decide to return any product that has not been opened, we will refund your money under the following conditions (NO EXCEPTIONS):

You have 60 calendar days (including weekends) to notify and ship Evolution LifeStyle LLC the product you wish to return.
Refunds do not include shipping costs.
The refund is processed within 3-5 days from the day we receive the package and credits will be issued to the original payment method.
I want to return an open product:

We are not required to issue refunds for opened products. Applies under certain criteria. For more information you can contact us by email at customerservice@evolutionadvance.com Monday through Friday from 8:00 AM to 5:00 PM (EST).
You have up to 60 calendar days, depending on the case (including weekends) to notify and send Evolution LifeStyle LLC the product you want to return.
If your refund request is approved, you will receive an email notification.
The customer is responsible for paying return shipping. Refunds do not include shipping costs.
The refund would be made only if the package is returned.
All returned items that are open will be disposed of for health, hygiene and safety reasons.
The return of an opened product, only applies to shipments within the US.
SHIPPING

Orders within the United States:

Orders generally ship the next business day if processed in our system no later than 9:00 AM (EST). If the order is placed on a Friday or a weekend, it will leave our facilities the following Monday (we do not deliver on weekends). In case that day is a national or federal holiday, the shipment will be made the next business day.
Shipments can take between 3 to 7 business days. Delivery times are estimated by the courier service which do not include weekends, holidays, special dates such as Black Friday, Christmas, among others, processing and packaging time. Bad weather and other mishaps along the way can also delay a shipment.
Make sure you put the correct shipping address. We are not responsible for lost packages or delays due to an incorrect address provided by the customer (apartment / house number, street, locker number etc.).
If an incorrect address causes the order to be refused, lost or destroyed, we will not issue a refund or replacement of any kind. The customer may be responsible for the cost of shipping to have the order re-delivered. Refunds will only be available if the package is returned to us. The refund will be for the cost of the order less the shipping cost, as long as the product is in perfect condition.


The billing address may be different from the shipping address.
Make sure to check the delivery againand the details of the product, as well as the discount code (if applicable), because once you place the order, we cannot change the details. All orders are processed immediately to guarantee delivery.
We are not responsible for lost or stolen packages once delivery is confirmed by the carrier. In any of those cases, you must notify the courier as lost (USPS, UPS or FEDEX)
International orders:

Orders will generally be processed the same day (excluding weekends or holidays). If the order is made on a Friday or a weekend, it will leave our facilities the following Monday to the logistics provider that applies by country and/or FF that the client has. In case that day is a national or federal holiday, the same will be done on the following business day.
Shipments can take between 5 and 21 business days (everything will depend on the country, information that appears at the time of making the purchase on our website). Delivery times are estimates by the courier and do not include weekends, holidays, processing and packing time. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY CUSTOMS.
Make sure to double check your delivery address and product details, as well as discount codes (if applicable). Once the order is placed, we cannot change any details. All orders are processed immediately to ensure prompt and fast delivery.
Due to import regulations in certain countries, some products may not be available for purchase. If a product is restricted in your country, you will not be allowed to pay; We apologize in advance for any inconvenience this may cause. We cannot guarantee that our restriction information is up to date, as they are constantly changing and vary from country to country.
International orders will NOT be considered lost until 60 days after the date of shipment. We do not offer replacements or credits in the event that the order is lost.
The customer is responsible for taxes, VAT and duties imposed by the destination country.
The customer is responsible for collecting the package from the foreign postal administration, if the courier cannot deliver it to his address due to import regulations. The buyer will be responsible for additional shipping costs for any packages returned to and from the final destination.
The goods will be imported on behalf of the consignee/Ebuyer. The destination authorizes Evolution LifesStyle LLC to import the goods on its behalf. In addition, the recipient and/or buyer agrees that Evolution LifesStyle LLC may delegate the obligation to import the goods on your behalf to a subcontractor. The recipient will pay taxes and duties on the purchase price of the goods.
Orders delivered in Argentina: make sure to enter your CUIL to the order.

Orders delivered in Ecuador: make sure to enter your Cedula to order.

Orders delivered in Venezuela: be sure to enter your ID number and a local phone number in Venezuela to guarantee and coordinate delivery.

For help with any order, email customerservice@evolutionadvance.com or WhatsApp +1 (305) 930-4315 Monday through Friday from 8:00 AM to 5:00 PM (EST).

CANCELLATIONS OR SUBSTITUTION OF PRODUCTS FOR PURCHASES WITHIN THE USA

I want to cancel an order:

If for any reason you need to cancel your order, you must contact us within the next 24 hours via email at customerservice@evolutionadvance.com
We will do our best to cancel your order. However, we do not guarantee that we can do it once the purchase is made.
We DO NOT cancel any order that has already been shipped.
I received a damaged, broken, open or missing product:

Send us an email to customerservice@evolutionadvance.com notifying us that you received a defective product, including your name, order number and photo of the product.
You have 10 calendar days (including weekends) to notify us. If you do it after day 10 we cannot consider your claim.
If your claim is approved, you will receive a notification via email.
We will send you the same type of product. We bear the shipping cost.
If you are in a country other than the US, you do not need to ship the damaged product. We will give you a full refund of your purchase and/or with your next purchase we can send you a new one to replace the damaged one. However, it is necessary that you send us an email with photos of the product, as well as the order number and your full name.
I received a wrong product.

Send us an email to customerservice@evolutionadvance.com notifying us that you received the wrong product, including your name, order number and the correct product information.
You have 10 calendar days (including weekends) week) to notify us. If you do it after day 10 we cannot consider your claim.
The shipping cost is on us, so we will send you a return label via email.
If you are in the US you must send the wrong product to Evolution Advance Nutrition * in order to make the substitution.
If you are in a country other than the USA, you need to send us an email with photos of the product, as well as the order number and your full name and Customer Service will review your case.


*RETURN SHIPPING:

Returns should be sent to the following address: 20900 NE 30 Ave Ste 303 Aventura, FL 33180.

Be sure to pack your return items carefully and include your receipt and an explanation of why you are returning the product. No invoice and/or receipts, NO REFUNDS (No exceptions!).

For your protection, we recommend that you use USPS, UPS, FedEx or Insured Parcel Mail for your return and send us an email with the tracking number, as well as the name of the shipping company, to track it.

If the address is written incorrectly and causes the order to be refused, lost or destroyed, we will not issue a refund or replacement of any kind. The customer may be responsible for the cost of shipping to have the order re-delivered.

Due to customs regulations and shipping costs, we cannot issue or accept returns on items shipped outside of the US. We do not issue refunds of any kind for orders seized or destroyed by Customs unless the order is returned to our facility. , in undamaged and resalable condition. The refund will be for the cost of the merchandise only, shipping costs are not refunded.

Shipping through a freight forwarder / freight forwarder may be an option for international orders. However, if you choose this option we will not issue a refund or accept any returns handled by a third party courier. We are not responsible for any damage or loss that occurs due to the handling of your order by a third party courier service.

Orders delivered in Argentina: make sure to enter your CUIL to the order.

Orders delivered in Ecuador: make sure to enter your Cedula to order.

Orders delivered in Venezuela: be sure to enter your ID number and a local phone number in Venezuela to guarantee and coordinate delivery.

For help with any order, email customerservice@evolutionadvance.com or WhatsApp +1 (305) 930-4315 Monday through Friday from 8:00 AM to 5:00 PM (EST).

CANCELLATIONS OR SUBSTITUTION OF PRODUCTS FOR PURCHASES WITHIN THE USA

I want to cancel an order:

If for any reason you need to cancel your order, you must contact us within the next 24 hours via email at customerservice@evolutionadvance.com
We will do our best to cancel your order. However, we do not guarantee that we can do it once the purchase is made.
We DO NOT cancel any order that has already been shipped.
I received a damaged, broken, open or missing product:

Send us an email to customerservice@evolutionadvance.com notifying us that you received a defective product, including your name, order number and photo of the product.
You have 10 calendar days (including weekends) to notify us. If you do it after day 10 we cannot consider your claim.
If your claim is approved, you will receive a notification via email.
We will send you the same type of product. We bear the shipping cost.
If you are in a country other than the US, you do not need to ship the damaged product. We will give you a full refund of your purchase and/or with your next purchase we can send you a new one to replace the damaged one. However, it is necessary that you send us an email with photos of the product, as well as the order number and your full name.
I received a wrong product.

Send us an email to customerservice@evolutionadvance.com notifying us that you received the wrong product, including your name, order number and the correct product information.
You have 10 calendar days (including weekends) to notify us. If you do it after day 10 we cannot consider your claim.
The shipping cost is on us, so we will send you a return label via email.
If you are in the US you must send the wrong product to Evolution Advance Nutrition * in order to make the substitution.
If you are in a country other than the USA, you need to send us an email with photos of the product, as well as the order number and your full name and Customer Service will review your case.

*RETURN SHIPPING:

Returns should be sent to the following address: 20900 NE 30 Ave Ste 303 Aventura, FL 33180.

Be sure to pack your return items carefully and include your receipt and an explanation of why you are returning the product. No invoice and/or receipts, NO REFUNDS (No exceptions!).

For your protection, we recommend that you use USPS, UPS, FedEx or Insured Parcel Mail for your return and send us an email with the tracking number, as well as the name of the shipping company, to track it.

If the address is written incorrectly and causes the order to be refused, lost or destroyed, we will not issue a refund or replacement of any kind. The customer may be responsible for the cost of shipping to have the order re-delivered.

Due to customs regulations and shipping costs, we cannot issue or accept returns on items shipped outside of the US. We do not issue refunds of any kind for orders seized or destroyed by Customs unless the order is returned to our facility. , in undamaged and resalable condition. The refund will be for the cost of the merchandise only, shipping costs are not refunded.

Shipping through a freight forwarder / freight forwarder may be an option for international orders. However, if you choose this option we will not issue a refund or accept any returns handled by a third party courier. We are not responsible for any damage or loss that occurs due to the handling of your order by a third party courier service.