Refund policy – Evolution Advance

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Refund policy

RETURN POLICY

Evolution Lifestyle LLC products are formulated and produced with raw materials and processes of the highest quality. If you are dissatisfied with the products or service, please contact us. If you have any doubts about the quality of the product, keep the product, note the lot number printed on the container and contact us through our website to inform us of the situation. Once the case has been evaluated, we will do our best to offer you the best solution.

Returns should be made to the Returns Department at 20900 NE 30 Ave Ste 303 Aventura, FL 33180, be sure to include your order number to expedite processing.

You may return most new, unopened items within 30 days of delivery for a refund. We will also pay the return shipping costs if the return is due to our error (you received an incorrect or defective item, etc.). All refunds related to returns that were not caused by our error will have the original shipping and handling fee removed from the total refund amount. You will also be responsible for return shipping costs to our facilities.


We cannot make any refunds or accept returns if any of our flavors are not to your liking; flavors are very subjective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying shipping costs and for the risk of loss or damage to the product during shipment to and from Evolution Lifestyle LLC.
If you received a damaged product, notify us immediately at customerservice@evolutionadvance.com to help you, remember to attach a photo of the product.

We do not make refunds for digital products (ebook – courses, challenges) after the order is confirmed and the product is shipped. Contact us if you need help or have problems receiving or downloading our products.

Evolution Lifestyle LLC is not responsible for lost orders due to an incorrect address provided by the customer (wrong apartment/house number, street, etc.)

PLEASE NOTE: Please make sure all information is correct. We are also not responsible for unclaimed or refused orders.
Gifts that are given for a brand or ambassador promotion will not be returned. The images presented are referential and may vary in design and color according to availability.

RETURN OF AN ITEM:

Pack the item securely and include the order number written on a box or inside the box, with a note explaining the reason for the return.

The note should indicate whether you wish to exchange or refund the product. In the event of a refund, the refund will ONLY be made to the card you used for the original purchase.

All return shipping costs must be paid by the customer in advance. We do not accept cash on delivery.
Please keep the package return tracking number. This is the only way to ensure that our returns team receives the package.

RETURN ON ORDERS THAT HAVE FREE SHIPPING:

15% restocking and handling fees will be refunded.

RETURN ON ORDERS THAT PAID SHIPPING:

Domestic Orders: Will be refunded WITHOUT SHIPPING minus 5% handling and restocking fees.
International Orders: NO SHIPPING less than 10% handling and restocking fees will be refunded.

IF WE NEED TO CONTACT YOU TO CONFIRM AN ORDER

When our system determines that there may be errors in the order or that the purchase may be fraudulent, we will contact you by mail or call to request additional information and verify the shipping address. If we do not receive a response within five consecutive days, we will cancel the order and refund your money.

CLAIMS STATUS

If the tracking indicates that the package was delivered and the customer says that it did not arrive, we will initiate a claim process with the delivery company that handles your package following these guidelines.

USPS: Claim must be filed after 15 days and before 60 days from date of shipment.

FEDEX: The claim must be submitted immediately to start the investigation process.

Complaint investigations can take 30-40 days to resolve.

We will obtain a claim status from the delivery company which we will take as the final response to follow up with a refund, replacement or claim denial.

If you pay the shipping insurance, your products will be sent to you immediately, while the investigation is awaited.

MONEY BACK GUARANTEE.

I want to return an unopened product:

If you decide to return any product that has not been opened, we will refund your money under the following conditions (NO EXCEPTIONS):

You have 60 calendar days (including weekends) to notify and ship Evolution LifeStyle LLC the product you wish to return.
Refunds do not include shipping costs.
The refund is processed within 3-5 days from the day we receive the package and credits will be issued to the original payment method.

I want to return an open product:

We are not required to issue refunds for opened products. Applies under certain criteria. For more information you can contact us by email at customerservice@evolutionadvance.com Monday through Friday from 8:00 AM to 5:00 PM (EST).
You have up to 60 calendar days, depending on the case (including weekends) to notify and send Evolution LifeStyle LLC the product you want to return.

  • If your refund request is approved, you will receive an email notification.
  • The customer is responsible for paying return shipping. Refunds do not include shipping costs.
  • The refund would be made only if the package is returned.
  • All returned items that are open will be disposed of for health, hygiene and safety reasons.
  • The return of an opened product, only applies to shipments within the US.